Kamis, 07 Januari 2016

Lowongan Kerja Technical Support - PT HUAWEI TECH INVESTMENT (JAKARTA)



About Huawei
At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population. 

PURPOSE : To manage ASV operational performance with providing a technical support to service partner and service center team member . Provide troubleshooting and technical support to customer according to Huawei standard. Manage software, service tools and service readiness for new product launching.

SPAN OF CONTROL:

Reports to: Service Manager

Manages: Service Center Supervisor, Technician, Trainner.

Internal interactions: Huawei Device Business Dept, R&D team.

External interactions: Interaction with service partner.


KEY RESPONSIBILITIES:
  1. Create and define Huawei product technical issue in I-Care system.
  2. Manage and key contact point for Operator interface
  3. New product launching readiness (Sparepart list, software, FAQ, Training materials)
  4. Early Warning Sample program
  5. Forum development and technical person for Huawei Social Media.
  6. Customer complaint handling
  7. Support technical for the Huawei event
  8. Manage and update Huawei service website and Huawei knowledge base
  9. Align and update with internal function such as marketing, retail for any technical and sales information.


REQUIREMENTS:
  1. At least have 2 years experiences or above working with telecommunication or electronic company as technical support or similar position.
  2. Preferable who have strong mobile phone technical knowledge.
  3. Have strong interpersonal and communication skills, problem solving, decision making and self learning ability.
  4. Preferable who have managed mobile phone service center experience, good service awareness and able to work under pressure.
  5. Must be fluent in English; understand Chinese will be an advantage.


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